Privacy & Cookies Information
Privacy
Craftinson respects your privacy and aims to be clear about how personal information is used.
This privacy notice explains what information may be collected when you use Craftinson.co.uk, contact Craftinson or purchase a product.
About Craftinson
Craftinson is operated by James Wilkinson as a sole trader, based at 50 North Hinksey Village, Oxford, OX2 0NA, United Kingdom.
For questions about this privacy notice or how personal information is used, please contact:
Email: James@Craftinson.co.uk or via the Contact page.
Information Collected
Depending on how you use the website, information collected may include:
your name
email address
telephone number
billing and delivery address
details of products you order or enquire about
messages and correspondence sent to Craftinson
information needed to process and deliver an order
technical information about how you access and use the website, such as your device, browser and IP address
Only information reasonably necessary for running Craftinson and providing products and services is collected.
How Personal Information Is Used
Craftinson may use personal information to:
respond to enquiries
provide quotations
process and fulfil orders
arrange delivery
communicate about an order
provide customer service
deal with returns, repairs or warranty issues
maintain accounting and business records
operate, improve and protect the website
comply with legal, tax and regulatory requirements
The lawful basis used depends on the purpose for which the information is being processed.
For example:
information needed to process an order, arrange delivery or provide services is normally processed because it is necessary to perform a contract
information required for tax, accounting or other legal requirements is processed to comply with a legal obligation
information used to respond to enquiries, operate and protect the website or manage the business may be processed where Craftinson has a legitimate business interest in doing so
consent is used where required, including for certain non-essential cookies or optional marketing
Where processing relies on consent, that consent can be withdrawn at any time.
Sharing Personal Information
Craftinson does not sell personal information.
Information may be shared where reasonably necessary with organisations that help operate the business, including:
Squarespace, which hosts and operates this website
payment providers used to process online payments
delivery and courier companies used to fulfil orders
professional advisers such as accountants where necessary
government bodies or other authorities where disclosure is legally required
Only information reasonably necessary for the relevant service is provided.
Payments
Online payments are processed using the payment provider shown during checkout.
Craftinson does not need to receive or store complete payment-card details where payment is handled directly by the payment provider.
How Long Information Is Kept
Personal information is kept only for as long as reasonably necessary.
Order, payment and transaction records may be retained for up to six years for accounting, tax and legal record-keeping purposes.
General enquiries that do not result in an order will normally be deleted when they are no longer reasonably required.
Your Rights
Under UK data protection law, you have rights relating to your personal information.
Depending on the circumstances, these can include the right to:
ask what personal information Craftinson holds about you
ask for inaccurate information to be corrected
ask for information to be deleted in certain circumstances
ask for the use of information to be restricted
object to certain uses of your information
receive personal information in a portable format in certain circumstances
withdraw consent where processing relies on consent
To exercise any of these rights, contact James@Craftinson.co.uk.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Cookies
Cookies are small files stored on your device when you visit a website.
Craftinson uses Squarespace to operate this website. Squarespace uses some cookies that are necessary for the website to function correctly, for example for website security, shopping-basket functionality and remembering certain website settings.
The website may also use non-essential cookies for purposes such as website analytics and understanding how visitors use the site.
Where consent is required, non-essential cookies will not be used until you choose to accept them through the website's cookie controls.
Non-essential cookies can be accepted, declined or managed using the cookie options provided on the website.
Cookies can also be deleted or blocked using your web browser settings, although blocking essential cookies may prevent some parts of the website from working correctly.
Third-Party Services
The website is hosted by Squarespace and may use other third-party services for functions such as payments, website analytics and delivery.
These providers may process limited personal information on behalf of Craftinson or as independent service providers.
Some service providers may process information outside the United Kingdom. Where personal information is transferred outside the UK, appropriate transfer arrangements or safeguards required under UK data protection law will be used where applicable.
Changes to This Policy
This Privacy & Cookies notice may occasionally be updated if the website, Craftinson's services or legal requirements change.
The latest version will be published on this page.
Page last updated: 30 September 2026.
Contact
For questions about this policy or personal information held by Craftinson, please contact: